Verti Steam Station - Support

Verti Steam Station

Need help? We’re here for you. Find everything you need to help you get the most from your product with our FAQs.



How long is the power cord?

The Verti Steam Station’s power cord is 1.8M

How long is the steam cord?

The Verti Steam Station’s steam cord is 1.8M

Is it normal for there to be a “put put” noise when is use?

This is perfectly normal, the noise you hear is the pump pushing the pressurised steam through the steam cord.

What does the beep mean? - (this happens every time the unit switches between steam functions and the standby mode)

This is an audible cue to show that the steam function has been changed.

How do I clean the soleplate?

To clean the Verti Steam Station’s soleplate, mix some baking soda and a little bit of water to create a paste. Use a soft brush or towel to apply and scrub the paste to the plate. Simply use water to wipe it away. Make sure that the paste has been completely removed and the iron is dry before use.

How do I care for and maintain my Verti Steam Station?

  • Always ensure your Verti Steam Station is unplugged from the mains and has cooled down before performing any maintenance or cleaning tasks.
  • Always remove any moisture from the Verti Steam Station and water tank after each use.
  • Wipe the outside of the Verti Steam Station and the water tank with a soft damp cloth then wipe with a dry cloth.
  • Important: Do not use chemicals or abrasive cleaners to clean the Verti Steam Station or water tank.
  • After using your Verti Steam Station allow it to cool then wipe the water tank and Verti Steam Station with a soft cloth to make sure any condensation or spillages are removed.
  • Do not immerse the Verti steam station or water tank in water or any other liquid.
  • If your Verti steam station is not being used, always remove the plug from the wall socket.
  • When the Verti steam station base is being stored, wrap the power cord around the base.

Why is there a clip on the back of the Verti Stream Station?

This is to help with storage, before storing your Verti Steam Station, empty any water from the water tank and ensure that all parts are dry and clean. Wrap both power cable and steam hose around the base of the water tank, the clip will help to keep both cables in place.  

How do I descale my Verti Steam Station?

Press the two tabs on the sides of the Anti-Calc Filter inwards. Pull Anti-Calc Filter out of the front of the water tank. Dissolve 1 teaspoon of salt into 500ml of water. You will need enough water with salt so that the filter is fully covered when placed in a container. Leave the Anti-Calc Filter in the water for a minimum of 2 hours.

Dry the filter and insert it back into the recess in the front of the water tank. The Anti-Calc Filter should be changed every 2 years, however this depends in how frequently you iron, how hard your water is and following the cleaning instructions.

After you have cleaned or replaced the Anti-Calc Filter you will need to press the Reset button on the front of the water tank to turn the light on the front of the iron off.

Do I need to use a specific type of ironing board?

The Verti Steam Station is compatible with all types of ironing boards.

How do I steam Vertically?

Place your jacket, blouse, shirt or suit trousers on a hanger.

Place your iron a few centimetres from the fabric and spray the steam towards it. Steam using Vertical movements, from top to bottom. Repeat the process until the creases disappear.

For even faster steaming, use your free hand to keep your item stretched down. Pulling the fabric tight reduces creases and increases steam efficiency.

If one part is particularly creased, just apply the steam for slightly longer.

What water should I use for ironing?

For best results and to prolong the life of your appliance, we recommend that you use demineralised, distilled or filtered water. This will help prevent the build-up of limescale inside your Verti Steam Station.

Can I use essential/aromatherapy oils in the Verti Steam Station?

Essential oils should not be used in your Verti Steam Station. They are not water soluble and will not be evaporated into steam. The oils may build up on the inside of your steamer, causing it to clog. It could shorten the life of your garment steamer.

How powerful is the steam output?

The continuous powerful steam is 3 bar of pressure (40/g minute).

Are there any fabrics that this would not be suitable for using on?

The Verti Steam Station is suitable for all fabrics.

Is there a minimum level that the water tank needs to be filled to?

If the water level drops below 90ml then the water level warning light will come on. You will need to add more water for the warning light to go off.

Support Options

0344 800 0631 (UK)
0412 132 998 (ROI)

8:00am - 7:30pm
(Monday - Friday)
8:00am - 1:00pm
(Saturdays and Sunday)

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